As part of the sustained focus on the customer’s experience, ideas to improve service are solicited continuously from all staff. In August 2011, AMP Capital Shopping Centres introduced the Inspiring Moments customer service initiative, with the simple objective of: To engage, empower and inspire all visitors to create memorable customer experiences.
The program was established to involve all centre management teams as well as cleaning, security and maintenance teams, alongside the customer service desk teams, to understand the importance of their roles in taking care of our visitors and how communication is the key.
We are proud to inform you that to date, over 210 AMP Capital staff and contractors have been recognised in Australia and New Zealand by the Inspiring Moments program. We hope you enjoy watching.