Financial Services Guide
AMP Capital Investors Limited
ABN 59 001 777 591
AFSL 232497
04 April 2006
This Financial Services Guide (FSG) is an important document we are required to give you as an Australian financial services licensee. It gives you the following information about AMP Capital Investors Limited ('AMP Capital', 'we', 'us' or 'our'):
- Who we are and how we can be contacted
- What services and types of products we are authorised to provide you
- How we and any other relevant parties are remunerated
- Details of our internal and external dispute resolution procedures and how you can access them.
This FSG relates to financial services we provide to retail clients and is designed to assist you in deciding whether to use any of our financial services.
Who are we?
AMP Capital Investors Limited [AMP Capital] is part of the AMP Group. AMP offers a broad range of wealth management products and services in Australia for both retail and corporate clients, and we are one of the largest investment managers in Australia.
You can find out more about AMP Capital and AMP by visiting our web sites on
www.ampcapital.com.au and www.amp.com.au.
Enquiries
You can contact Private Client Services on:
Telephone  |
1800 188 013 [8:30am - 5:30pm, Sydney time] |
Fax |
1800 188 267 |
Address |
AMP Capital Investors |
Product Disclosure Statement [PDS]
Before you can invest in one of our products you will need to obtain a PDS for that product. It is important you read the PDS as it contains information to help you make an informed decision about that product. To invest in one of our products you will need to complete the application form attached to the relevant PDS.
Our financial services and financial products
AMP Capital holds an Australian financial services licence that authorises us to carry on a financial services business to wholesale and retail clients. These services include:
- Provide financial product advice for the following classes of financial products
- Derivatives
- Foreign exchange contracts
- Debentures, stocks or bonds proposed to be issued by a government
- Investment life insurance products and any products issued by a Registered Life Insurance Company that are backed by one or more of its statutory funds
- Interests in managed investments schemes [excluding investor directed portfolio services - IDPS]
- Securities
- Superannuation.
- Deal in a financial product by:
- Issuing, applying for, acquiring, varying or disposing of the following classes of financial products: derivatives and interests in managed investment schemes [excluding IDPS].
- Applying for, acquiring, varying or disposing of the following classes of financial products on behalf of another person: deposit and payment products [basic, non-basic and non-cash payment facilities]; derivatives; foreign exchange contracts; general insurance products; debentures stocks or bonds proposed to be issued by a government; investment life products and any products issued by a Registered Life Insurance Company that are backed by one or more of its statutory funds; interests in managed investments schemes [excluding IDPS]; securities; and superannuation.
- Underwriting interests in managed investment schemes and an issue of securities.
- Operate registered managed investment schemes as responsible entity - limited to schemes which only hold derivatives, direct real property, financial assets and mortgages and operate IDPS-like schemes.
- Provide custodial or depository services other than IDPS.
We may provide you with general advice in the course of our business. Such advice is not personal advice - it does not take into account your objectives, financial situation and needs. Because of this you should, before acting on the advice, consider the appropriateness of the advice having regard to your own objectives, financial situation and needs.
You should consult your financial adviser if you wish to obtain personal advice.
How are we paid for the services we provide?
If you invest in one of our products, we will receive remuneration in relation to your investment in that product. This remuneration may include the following fees and costs:
- Contribution fee: 0 - 5% of the amount you apply for units
- Withdrawal fee: 0 - 5% of the amount you receive when you withdraw from a fund
- Management fee: 0 - 3% per annum of the value of the assets of the relevant fund
- Transaction costs: 0 - 1% of the application/withdrawal amount. In some situations account fees may apply.
The remuneration we will receive for each product is set out in detail in the PDS for that product.
We do not charge you additional fees for any factual information or general advice we may provide. However, your financial adviser may charge you fees for providing financial product advice. This will be set out in the separate FSG and/or Statement of Advice [SOA] you will receive from your financial adviser.
How are our staff paid?
Our employees do not receive specific payments or commissions for any advice they may provide. These employees and our directors receive salaries, bonuses and other benefits from us. The amount of bonuses and other benefits which employees and directors may be entitled to will depend on various factors, such as the performance of that person during the year, the achievement of set business goals and our overall financial performance.
Payments to advisers or third parties
You may receive advice about our products from financial advisers that do not work for us [although they may work for another AMP licensee]. Where you invest in one of our funds as a result of advice from your financial adviser, we pay your adviser a commission. The standard commission paid to your adviser is an initial payment of up to 4.1% [inclusive of GST, less any reduced income tax credits] of your investment and an ongoing commission of up to 1.1% [inclusive of GST] per annum of your account balance. You need to agree these commission amounts with your adviser. If you do not have a financial adviser, no contribution fee and ongoing commission will apply.
Your adviser is required to set out the remuneration and commissions they receive in the FSG and/or SOA that they must give to you.
We may also pay annual or upfront commissions or provide other benefits to third parties [other than your financial adviser] for referring customers to us. This is not a cost to you - we pay this personally.
You can ask us for more details about these payments or benefits if you ask for them within a reasonable time after receiving this FSG and before we provide you with any financial services or products.
Providing instructions to us
You can provide instructions to us by phoning, faxing, emailing or writing to us. See 'Enquiries' on the previous page.
Some of our products may have their own rules about how to provide instructions or carry out certain transactions. Please refer to the product's PDS for these details.
Enquiries and complaints process
If you require any additional information about the operation or management of your product, or if you have a concern or complaint, please contact Private Client Services [see 'Enquiries' on the previous page for details].
Private Client Services will try to resolve your enquiry or complaint as quickly as possible. We have established procedures to ensure all enquiries and complaints are properly dealt with.
If you are dissatisfied with the way your complaint has been handled, you may refer your concerns to the Financial Industry Complaints Service Limited [FICS], which is independent from us.
The contact details for FICS are:
PO Box 579, Collins Street West ,
Melbourne VIC 8007
Phone [toll free]: 1300 78 08 08
Fax: [03] 9621 2291
Privacy
The privacy of your personal information is important to us.
The AMP Privacy Policy Statement sets out the AMP Group's policies on management of personal information.
The policy is available online at www.ampcapital.com.au and can also be obtained by contacting us.
